SUPPORT FROM NA•KA SKIN
Frequently asked questions
How long until I receive my order?
Our products are dispatched from the Melbourne metropolitan area.
How much is shipping?
Standard: $5 flat rate
Express: based on weight
Who will deliver my parcel?
Your parcel will be delivered via Australia Post either by standard shipping or express shipping method if its within Australia.
How do I track my parcel with Australia Post?
Do you only sell masks?
At the moment, yes! We love sheet masks as they are super convenient and you can carry on with your daily activities while nourishing your skin. We like to call this multitasking!
Why Korean masks?
Please check out our blog page to read all about why we've chosen Korean inspired skincare masks - https://www.nakaskin.com.au/blog-1/why-mask-sheets.
What happens if an item I ordered was out of stock?
If an item you've ordered was out of stock, we will notify you immediately via email and your item will be placed hold until we dispatch your order. In the mean time, please let us know if there is anything else we can do for you. If you would like an update with the progress of your order, please email us at firstname.lastname@example.org
How often can I wear these mask?
Our mask at NAKA Skin are a great addition to your current skincare routine and easily complement with anything you have on hand. You can actually wear our sheet mask everyday! However, if you don't have enough you always space them a couple of days apart or alternatively you can purchase some more :)
How do I make a complaint?
What information does NAKA Skin collect?
At NAKA Skin, your privacy and security while shopping on our webstore is a priortiy. We may collect personal details online so you can have the best experience but please rest assured that your personal information is safe with us and we will only use it to deliver you our goods requested.
What does NAKA Skin do with my order information?
At NAKA Skin, your order information and payment details are secured with us. We accept all major cards through a secured check out system. We will only use the information you have provided to us to serve mainly as a provider of goods.
Returns and Refund
Can I return my product?
We are happy to provide a refund, exchange or online credit note when:
I have developed an allergic reaction, can I return my product?
Yes. In the rare instance you have developed an allergic reaction to a product, please discontinue use of the product and contact us immediately. Allergic returns must be less than 20% used upon arrival back to us.
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